PRIVACY POLICY
We respect your privacy and are committed to protecting your personal data in accordance with applicable international data protection laws. When you use our platform, we may collect personal information including your name, email address, phone number, profile details, location data (where applicable), device information, usage activity, and any information necessary to provide our services.
In addition, for security, identity verification, fraud prevention, and compliance purposes, we may collect and process sensitive identity information such as government-issued identification documents, including national identity cards, passports, driving licenses, and other official identification documents. This information may be used for user verification (KYC – Know Your Customer), access control to secure facilities, prevention of unauthorized access, and compliance with legal or regulatory obligations.
We do not sell your personal data. We may share limited personal information, including identity verification data where strictly necessary, with trusted third-party service providers who assist in operating the platform. These may include identity verification providers, payment processors, cloud storage providers, security services, and event or facility operators. All third parties are contractually required to handle your data securely, confidentially, and only for the purposes we specify.
We implement strong technical, administrative, and organizational security measures to protect your data, including encrypted storage and restricted access controls, particularly for sensitive identity documents. However, no system can be guaranteed 100% secure, and you acknowledge that you use the platform at your own risk.
Depending on your jurisdiction, you may have rights over your personal data, including the right to access, correct, update, or request deletion of your information, subject to legal and security retention requirements. Identity verification data may be retained for as long as necessary to comply with legal obligations, prevent fraud, and maintain platform security.
By using our platform, you explicitly consent to the collection, processing, and storage of your personal data, including sensitive identity documents, as described in this Privacy Policy. You also acknowledge that your information may be transferred and stored in countries outside your place of residence where necessary for service operation, subject to appropriate safeguards.
KYC (KNOW YOUR CUSTOMER) & IDENTITY VERIFICATION POLICY
To ensure the security of our platform, prevent fraud, and comply with legal and regulatory obligations, we may require users to complete identity verification procedures (“KYC – Know Your Customer”).
As part of this process, we may collect and verify government-issued identification documents, including but not limited to national identity cards, passports, driver’s licenses, and other official documents. We may also request additional information such as a selfie or biometric verification to confirm that the identity provided belongs to the account holder.
The purpose of identity verification includes:
- Preventing fraud, impersonation, and unauthorized access
- Securing office access and controlled facilities
- Ensuring authenticity of ticket buyers, sellers, and organizers
- Complying with applicable legal, regulatory, and security requirements
- Maintaining the integrity and safety of the platform community
Users agree that all submitted identity information is accurate, valid, and belongs to them. Submission of false, forged, or altered documents is strictly prohibited and may result in immediate account suspension or permanent termination.
We may use trusted third-party verification service providers to assist in verifying identity documents. These providers are contractually required to handle your data securely and only for verification purposes.
DATA RETENTION POLICY
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, enforcing agreements, and ensuring platform security.
Identity verification data (including passports, national IDs, and related documents) may be retained for a limited period even after account closure, where required for fraud prevention, legal compliance, or security purposes. The exact retention period may vary depending on applicable laws and regulatory requirements in different jurisdictions.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymize, or irreversibly destroy it in accordance with industry security standards.
DATA DELETION POLICY (RIGHT TO BE FORGOTTEN)
Users may request deletion of their personal data at any time by contacting our support team or using account deletion tools within the platform.
Upon receiving a valid deletion request, we will:
- Delete or anonymize personal profile data where legally permissible
- Remove access to the user account
- Delete stored content such as posts, messages, and profile information
However, certain data may be retained where necessary, including:
- Identity verification data required for legal compliance or fraud prevention
- Transaction records required for financial auditing or dispute resolution
- Data required to comply with applicable laws or enforce legal rights
Once data is deleted, recovery will not be possible. Users acknowledge that deletion may result in permanent loss of access to their account and associated data.
“I agree to provide valid government-issued identification for verification purposes.”