TERMS AND CONDITIONS OF USE

Last Updated: June 2026

Effective Date: June 2026

1. INTRODUCTION

Welcome to Agatike Connect (“we,” “our,” “us,” or “Company”). These Terms and Conditions (“Terms”) govern your access to and use of our mobile application, website, software, and related services (collectively, the “Platform”).

Our Platform provides services including but not limited to:

  • Event ticketing and management
  • Office and facility access management
  • Social networking and user interaction features
  • Messaging, content sharing, and community engagement tools

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. ELIGIBILITY

To use the Platform, you must:

  • Be at least 18 years old, or the age of legal majority in your jurisdiction
  • Have the legal capacity to enter into binding agreements
  • Not be prohibited from using the Platform under applicable laws

We reserve the right to refuse access to anyone at our discretion.

3. ACCOUNT REGISTRATION

To access certain features, you must create an account.

You agree to:

  • Provide accurate, complete, and up-to-date information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized access

We are not liable for any loss arising from unauthorized account use.

4. PLATFORM SERVICES

4.1 Ticketing Services

The Platform allows users to:

  • Purchase, sell, or distribute tickets for events
  • Verify ticket authenticity
  • Manage event attendance and reservations

We are not responsible for event cancellations, changes, or organizer misconduct.

4.2 Office Access Services

Where applicable, the Platform may provide:

  • Digital access credentials (QR codes, NFC, etc.)
  • Entry management for buildings, offices, or facilities

You agree not to:

  • Share access credentials with unauthorized persons
  • Tamper with or duplicate access systems
  • Misuse access privileges

4.3 Social Networking Features

The Platform may include:

  • User profiles
  • Messaging systems
  • Posts, comments, and media sharing
  • Community interaction tools

You understand that content posted may be visible to others depending on privacy settings.

5. USER CONTENT

You retain ownership of content you upload, post, or share (“User Content”).

By posting content, you grant us a:

  • Worldwide
  • Non-exclusive
  • Royalty-free
  • Transferable
  • Sub-licensable license

to use, display, reproduce, distribute, and adapt your content for Platform operation and promotion.

You agree that your content will not:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Contain hate speech, violence, or harassment
  • Include fraudulent or misleading information
  • Contain malware or harmful code

We reserve the right to remove any content at our discretion.

6. PROHIBITED ACTIVITIES

You agree NOT to:

  • Use the Platform for illegal activities
  • Impersonate others or misrepresent identity
  • Hack, disrupt, or interfere with Platform security
  • Scrape or extract data without permission
  • Sell or transfer accounts
  • Abuse ticketing or access systems
  • Post spam, scams, or misleading content

Violation may result in suspension or termination.

7. PAYMENTS AND FEES

Some features may require payment.

You agree that:

  • All payments are final unless otherwise stated
  • Prices may change at any time
  • Taxes may apply depending on jurisdiction
  • Payment processing may be handled by third-party providers

We are not responsible for third-party payment errors.

8. REFUNDS AND CANCELLATIONS

Refunds depend on:

  • Event organizer policies
  • Ticket type
  • Local consumer protection laws

We do not guarantee refunds unless explicitly stated.

For office access subscriptions or digital services:

  • Refunds may be provided only in cases of system failure or billing errors

9. PRIVACY POLICY

Your use of the Platform is also governed by our Privacy Policy, which explains:

  • Data collection
  • Data usage
  • Data sharing
  • Security practices

We comply with applicable international privacy laws including GDPR-like principles where applicable.

10. SECURITY

We implement reasonable security measures, but:

  • No system is 100% secure
  • You use the Platform at your own risk

You are responsible for maintaining the security of your account.

11. TERMINATION

We may suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraudulent activity
  • Required by law or legal authorities
  • We discontinue services

You may also delete your account at any time.

12. INTELLECTUAL PROPERTY

All Platform content (excluding user content) including:

  • Logos
  • Software
  • Design
  • Features
  • Branding

belongs to Agatike Connect and is protected by intellectual property laws.

You may not copy, modify, or distribute our materials without permission.

13. THIRD-PARTY SERVICES

The Platform may integrate third-party services such as:

  • Payment processors
  • Identity verification providers
  • Event organizers
  • Analytics tools

We are not responsible for third-party content or services.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for loss of data, revenue, or profits
  • We are not responsible for actions of users or event organizers

Our total liability shall not exceed the amount you paid to us in the last 12 months.

15. DISCLAIMER

The Platform is provided “as is” and “as available.”

We make no warranties that:

  • The Platform will be error-free
  • Access will be uninterrupted
  • Content will always be accurate

16. INDEMNIFICATION

You agree to indemnify and hold harmless Agatike Connect from any claims, damages, liabilities, or expenses arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any law or third-party rights

17. INTERNATIONAL USE

The Platform is intended for global use. You are responsible for compliance with local laws in your jurisdiction.

We do not guarantee that the Platform is appropriate or legal in every country.

18. GOVERNING LAW AND DISPUTES

These Terms shall be governed by: Rwanda

Disputes shall be resolved through:

  • Good faith negotiation
  • Mediation or arbitration (preferred)
  • Courts of competent jurisdiction if necessary

19. CHANGES TO TERMS

We may update these Terms at any time.

We will:

  • Post updates in the app or website
  • Update the “Last Updated” date

Continued use means acceptance of changes.

20. CONTACT INFORMATION

For questions or legal inquiries, contact:

Email: hello@agatike.rw
Company Address: Kigali, Rwanda

Agatike
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